Service Centre

How to solve "The scrubber is leaving water on the floor"

1.Check Squeegee: Inspect the rubber blades for wear or debris. Flip or replace them if dull.

2.Suction Power: Ensure the recovery tank lid is sealed and the vacuum hose is not clogged.

3.Adjustment: Adjust the squeegee pitch to ensure the blade touches the floor evenly.


How to maximize the battery life of your machine

1.Full Charge: Always charge to 100% before use. Avoid short "opportunity" charging.

2.Storage: Never store the machine with a dead battery. Recharge immediately after use.

3.Water Level: For lead-acid batteries, check distilled water levels monthly (not needed for Lithium).


How to choose the right brush for your floor type

1.Rough Concrete: Use heavy-duty Nylon or Grit brushes for deep cleaning.

2.Epoxy/Tile: Use Soft Poly brushes or White Pads to prevent scratching.

3.Oily Floors: Use Degreasing Pads with specialized chemical detergents.


Troubleshooting: What to do if the brush motor doesn't start

1.Power: Check if the battery is connected and the main switch is "ON".

2.Handle Position: Ensure the handle is lowered to the operating angle (Safety Lock).

3.Circuit Breaker: Check the control panel for any tripped breakers and reset them.


How to register your machine for Global Warranty

1.Find Serial No: Locate the metal ID plate on the frame or under the tank.

2.Submit Form: Go to Support -> Warranty, fill in your purchase date and Serial No.

3.Confirmation: Save the email confirmation as your official warranty certificate.


How to clean and maintain the recovery tank daily

1.Drain & Rinse: Empty the dirty water and rinse the tank thoroughly after every shift.

2.Filter Care: Clean the float cage and debris filter to prevent motor damage and odors.

3.Air Dry: Leave the tank lid open when not in use to prevent bacteria growth.


Why is my scrubber not dispensing water/detergent?

1.Check Tank: Ensure the solution tank has enough water and the valve is open.

2.Filter Screen: Inspect and clean the solution filter located near the brush head.

3.Solenoid Valve: Listen for a "click" when turning on water; if silent, the valve may need repair.


How to replace the squeegee blades (Step-by-Step)

1.Remove Assembly: Loosen the knobs and remove the squeegee tool from the machine.

2.Unclamp: Release the retaining straps and pull out the old rubber blades.

3.Install: Slide in new blades, ensure they are flat, and re-tighten the straps.


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